CASE STUDY
Supporting Growth
Client
Triage
Sector
Employability, Skills & Education
Scope
Talent Acquisition
Location
UK
The Challenge
Founded in 1998, Triage provide employability, skills and education services which support and inspire individuals to achieve their career ambitions.
With sites in Scotland and the North of England, Triage supports the Scottish Government,Department for Work and Pensions (DWP) and Jobcentre Plus to deliver the Government’s Employability agenda, working at the forefront of economic recovery in the wake of the C19 pandemic.
As a result of significant organisational growth and their appointment as a key provider of the DWP’s ‘Restart Scheme’ in the North East of England, Triage required a talent partner to support them in the implementation of a collaborative, fully-managed programme of Talent Acquisition to ensure the successful launch of this brand new, high-profile employability programme across Tees Valley.
Our Solution
Parkhouse Bell defined a bespoke, fully managed Talent Acquisition strategy in collaboration with Triage.
We identified professionals across the full suite of roles required to build a leading, multi-site employability service, including:
lead managerial appointments
training and employment specialists
operational staff
administrative roles
Through the application of a talent research based approach (incorporating labour market intelligence, current regional recruitment trends, job-matching of roles defined by similar skill sets, local company research and salary comparison), Parkhouse Bell executed a regionally-focused programme of advertising and attraction, ensuring a ‘no-stone unturned’ approach was applied to all roles in scope to identify people-focused, highly-motivated and enthusiastic individuals.
Once engaged, assessment tools and scoring matrix were used to analyse candidate performance in each of the core requirements per role, testing their competencies, skills, behaviours, motivations, attitudes and cultural fit – with Parkhouse Bell only forwarding candidates who displayed the key ‘success attributes’ that would support Triage’s fundamental organisational values.
The Outcome
Parkhouse Bell’s managed service programme incorporated:
talent mapping
talent pipelining
talent research
executive search
multi-channel advertising
candidate sourcing & proactive targeting
assessment of candidate profiles
presentation of candidate summaries
interview co-ordination & administration
reference checks
We provided Triage with a talent pool of motivated candidates, resulting in the successful hiring of 38 high-calibre, high-performing team members across three operations within a 4-month period.
The ‘cost-per-head’ and time to hire was significantly lower than comparable, traditional recruitment models.
As a result of the success of the programme, Parkhouse Bell have supported Triage further on additional programmes of delivery, including Fair Start Scotland, Job Entry Targeted Support (JETS) and the Work & Health Programme (WHP).
Mat Holt
Operations Manager
Triage
“I decided I wanted to join Triage initially following a conversation with Parkhouse Bell, who were incredibly helpful and described Triage in such a positive way.
I couldn’t be happier with the decision to join Triage. Meeting new colleagues and seeing them grow, positively influencing peoples lives and seeing the pride and positivity that brings; it is special to be a part of.
Parkhouse Bell’s recruitment process was superb. I could not have wished for better support. They introduced me to the role and opportunity, they cared about my experience and they acted as that person in your corner.
I received regular updates, feedback and support, making this the single most positive job application I’ve experienced.
Parkhouse Bell helped me find my dream career and they can help you to do the same.”
Claire McKay-Wallace
Director of Continuous Improvement
Triage
"Triage was going through a significant period of growth and wanted to attract individuals who could strengthen our organisation and enhance the sector on a long-term basis as well.
Our objective was to attract individuals with highly transferable skillsets with the right behaviours, values, beliefs and cultural fit to join Triage.
Time was a factor so it was essential that we worked with a partner we could trust to implement an effective attraction strategy, use rigorous assessment and pre-screening tools to assess potential talent and present high-quality candidates for selection.
Parkhouse Bell demonstrated an acute understanding of our organisation and our programmes of delivery, as well as the pace required to ensure successful teams were mobilised prior to programme launch.
They have worked in complete collaboration with the team at Triage, it has felt like a true partnership from day one. We have invested our full trust and belief in Parkhouse Bell and have had open, honest discussions where solutions have been required quickly and effectively.
Parkhouse Bell have added value to our organisational talent acquisition strategy, strengthening our operations through the identification of people-centric professionals who strive for excellence and embody our core values of continuous improvement and reaching for success. Their support has facilitated an intake of people to our organisation who are motivated to succeed and ready to meet this challenge head-on.
Parkhouse Bell have been a fantastic talent partner.“
CASE STUDY
Supporting Growth at Triage
Client
Triage
Sector
Skills, Education & Employability
Scope
Talent Acquisition
Location
UK
The Challenge
Founded in 1998, Triage provide employability, skills and education services which support and inspire individuals to achieve their career ambitions.
With sites in Scotland and the North of England, Triage supports the Scottish Government,Department for Work and Pensions (DWP) and Jobcentre Plus to deliver the Government’s Employability agenda, working at the forefront of economic recovery in the wake of the C19 pandemic.
As a result of significant organisational growth and their appointment as a key provider of the DWP’s ‘Restart Scheme’ in the North East of England, Triage required a talent partner to support them in the implementation of a collaborative, fully-managed programme of Talent Acquisition to ensure the successful launch of this brand new, high-profile employability programme across Tees Valley.
Our Solution
Parkhouse Bell defined a bespoke, fully managed Talent Acquisition strategy in collaboration with Triage.
We identified professionals across the full suite of roles required to build a leading, multi-site employability service, including:
lead managerial appointments
training and employment specialists
operational staff
administrative roles
Through the application of a talent research based approach (incorporating labour market intelligence, current regional recruitment trends, job-matching of roles defined by similar skill sets, local company research and salary comparison), Parkhouse Bell executed a regionally-focused programme of advertising and attraction, ensuring a ‘no-stone unturned’ approach was applied to all roles in scope to identify people-focused, highly-motivated and enthusiastic individuals.
Once engaged, assessment tools and scoring matrix were used to analyse candidate performance in each of the core requirements per role, testing their competencies, skills, behaviours, motivations, attitudes and cultural fit – with Parkhouse Bell only forwarding candidates who displayed the key ‘success attributes’ that would support Triage’s fundamental organisational values
The Outcome
Parkhouse Bell’s managed service programme incorporated:
talent mapping
talent pipelining
talent research
executive search
multi-channel advertising
candidate sourcing & proactive targeting
assessment of candidate profiles
presentation of candidate summaries
interview co-ordination & administration
reference checks
We provided Triage with a talent pool of motivated candidates, resulting in the successful hiring of 38 high-calibre, high-performing team members across three operations within a 4-month period.
The ‘cost-per-head’ and time to hire was significantly lower than comparable, traditional recruitment models.
As a result of the success of the programme, Parkhouse Bell have supported Triage further on additional programmes of delivery, including Fair Start Scotland, Job Entry Targeted Support (JETS) and the Work & Health Programme (WHP).
Claire
McKay-Wallace
Director of Continuous
Improvement
Triage
“Triage was going through a significant period of growth and wanted to attract individuals who could strengthen our organisation and enhance the sector on a long-term basis as well.
Our objective was to attract individuals with highly transferable skillsets with the right behaviours, values, beliefs and cultural fit to join Triage.
Time was a factor, so it was essential that we worked with a partner we could trust to implement an effective attraction strategy, use rigorous assessment and pre-screening tools to assess potential talent and present high-quality candidates for selection.
Parkhouse Bell demonstrated an acute understanding of our organisation and our programmes of delivery, as well as the pace required to ensure successful teams were mobilised prior to programme launch.
They have worked in complete collaboration with the team at Triage, it has felt like a true partnership from day one. We have invested our full trust and belief in Parkhouse Bell and have had open, honest discussions where solutions have been required quickly and effectively.
Parkhouse Bell have added value to our organisational talent acquisition strategy, strengthening our operations through the identification of people-centric professionals who strive for excellence and embody our core values of continuous improvement and reaching for success. Their support has facilitated an intake of people to our organisation who are motivated to succeed and ready to meet this challenge head-on.
Parkhouse Bell have been a fantastic talent partner.“
Mat Holt
Operations Manager
Triage
“I decided I wanted to join Triage initially following a conversation with Parkhouse Bell, who were incredibly helpful and described Triage in such a positive way.
I couldn’t be happier with the decision to join Triage. Meeting new colleagues and seeing them grow, positively influencing peoples lives and seeing the pride and positivity that brings; it is special to be a part of.
Parkhouse Bell’s recruitment process was superb. I could not have wished for better support. They introduced me to the role and opportunity, they cared about my experience, and they acted as that person in your corner.
I received regular updates, feedback and support, making this the single most positive job application I’ve experienced.
Parkhouse Bell helped me find my dream career, and they can help you to do the same.”
