Case Study, Global Head of Customer Services
Due to the unforeseen departure of the previous incumbent, and limited internal talent options, a need arose to recruit a new Global Head of Customer Services. The client wanted to gain a comprehensive understanding of the external talent landscape in the context of its direct competitors and global B2B organisations.
With criteria provided in a full brief from the client, Parkhouse Bell identified a cohort of multinational organisations recognised for operating high quality, globally complex Customer Services functions.
To find out more about the results of this research, read the full Case Study
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